Senior Officer (Customer Service Hotline) (Ref: CO-DTO)4 months ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. We are a wholly owned subsidiary of Public Financial Holdings Limited (“PFHL”), a company listed on the stock exchange of Hong Kong (Stock Code 626). PFHL is a subsidiary of Public Bank, Malaysia, a leading commercial bank in Malaysia. To cope with our expansion plan and to strengthen our business operations in Hong Kong, we invite high caliber professionals to join us and be a member of our successful team. If you are looking for a career, not just a job, here is a good opportunity for you. Deliver professional customer service through answering digital banking enquiries via phone, live chat and email Report suspicious fraud cases, incidents and customer feedback to respective internal counterparties timely and properly Conduct market surveys and obtain market updates on digital product features within the banking industry Secondary education or above with minimum 3 years of experience in phone banking or customer services, preferably in the banking industry Fluency of spoken and written English, Cantonese and Mandarin Strong interpersonal and communication skills Good phone manner and a strong customer service mindset Candidates with less experience will be considered as Officer Please visit our web site https://www.publicbank.com.hk/en/aboutus/careeropportunities for other career opportunities within our Group. Interested parties please send your resume quoting our job reference number together with present & expected salary (a must) to the Human Resources Department by clicking "Apply Now" or Fax No. 2815 3157 or Human Resources Department, 12/F, Public Bank Centre, 120 Des Voeux Road Central, Hong Kong. Personal data collected will be used for recruitment purpose only and will be treated in accordance with the Bank’s Personal Information Collection Statement, a copy of which will be provided immediately upon request by contacting our Human Resources Department at the above email address. Seniority level Seniority level Mid-Senior level Employment type Employment type Other Job function Job function Finance and Administrative Industries Banking Referrals increase your chances of interviewing at Public Bank (Hong Kong) Limited by 2x Get notified about new Customer Service Officer jobs in Hong Kong SAR. Corporate Customer Service Executive (Part-Time)Officer, Contact Center Customer Service Kowloon City District, Hong Kong SAR 2 days ago Senior Executive/Executive, Customer Service Operations ( Fresh graduates are welcome)Assistant Customer Service Manager, Customer Relations Tsim Sha Tsui, Hong Kong SAR 12 hours ago Senior Customer Service Executive (Call Centre)Customer Service Executive - MNC Logistics Customer Service Representative (Hotline)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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