Join to apply for the Senior Officer - Customer Relations role at Chinachem Group1 day ago Be among the first 25 applicants Join to apply for the Senior Officer - Customer Relations role at Chinachem Group Space to make a transformative impact, career and life. At Chinachem, we create space for every kind of brilliant, and define ourselves by our purpose and impact. Our people are the pulse of the business, and it’s our entrepreneurial, vibrant culture that’s at the heart of our success. We offer a workplace where talent is empowered to have positive impact. Originate world-class, world-changing work and experiences that enhance regeneration, resilience and recognition. Share in the successes and rewards that we’ll build as a team. How you will make an impact: The job holder is responsible for handling customer interaction, following up works progress, participating in planning the handover of new developments, as well as assisting on training of the team. Maintain the brand name of the company during handover and beyond. Deploy in all projects and work within the guidance of the department's standard operating procedures. Assist in building a superior brand standard in all upcoming projects. Monitor all defect rectification works are conducted in a timely manner. Handle defect enquiries and complaints from owners and residents. Follow up with owners and residents' enquiries and complaints. Ensure the company's interest is protected at all times. Work with the various team in planning and implementing the handover of the group's new developments. Report to the management of all irregularities within the responsible area. Propose resolutions to complaints, optimize the service recovery towards customers. Coach and support teammates by providing training on delivering excellent service to all customers. Contribute new ideas for the betterment of customer experience in the group’s properties. Assist on any ad-hoc tasks as required by the department. What we are looking for: Diploma or or higher qualification in Property Management, Real Estate, Building Services, Customer Services or related disciplines. Minimum 5 years of relevant experience in property handover or customer service. Experience in handover of upscale residential properties is a must. Excellent time management skills. Be able to work independently and under pressure. Good negotiation and analytical skill on resolving problems independently and confidently Abilities to interact with co-workers and customers in a flexible, proactive and efficient manner. At Chinachem, we share a singular vision: “Places with Heart.” This binds us together in enriching the lives of People, driving Prosperity and protecting our Planet in order to deliver lasting commercial, social and environmental benefits. We encourage all of us to do good and engage with our communities through our CCG Hearts Loyalty Programme. Yet, while united in purpose, we deeply respect individual differences and champion diversity and inclusion throughout our organisation. In the year 2022/23, over 42% of our management positions are held by women. As an equal opportunity employer and a proud signatory of “The Racial Diversity & Inclusion Charter for Employers,” we warmly welcome applicants from all backgrounds to join the Chinachem family. We offer a comprehensive package that mirrors our genuine appreciation for the contributions you’re set to make. Should our collective purpose align with your personal and professional aspirations, we invite you to be a part of our transformative journey. Forward your full resume, highlighting both current and expected remuneration and your earliest availability, to our Human Resources Manager at Chinachem Group, 35-38 Floor, Tower 2, Nina Tower, 8 Yeung Uk Road, Tsuen Wan, N. T. For those preferring a streamlined approach, the "Apply" option is just a click away. We give every application the attention it deserves. However, if you haven't received a response within 8 weeks, please understand that we might be looking for a different fit at this time. The personal data you provide will be treated with the utmost confidentiality and used solely for recruitment purposes. While the provision of full and complete information is necessary for our selection process, sharing your personal details is a voluntary decision. Failure to provide any of the requested data may impact the processing and outcome of your application. However, we assure you that all personal information shared during this journey will be retained for 24 months and then subsequently erased. Where there are suitable vacancies in our subsidiaries or associate companies during that period, we may transfer your application to them for consideration of employment, but only with your prior consent. We strictly adhere to all applicable data protection laws and regulations, including the Personal Data (Privacy) Ordinance. Your personal data will not be disclosed to any third parties for other unrelated purposes without your prior consent. Applicants have the right to request access to and correction of their personal data collected. To do so, please submit your request in writing to the HR Department at Chinachem Group by emailing hrpd@chinachemgroup.com with the subject line 'Personal Data Access Request.' You may also submit your request directly to the Human Resources Department at 35-38/F, Nina Tower, 8 Yeung Uk Road, Tsuen Wan, New Territories, Hong Kong. In creating Places with Heart, we prioritise empowering our people to make a transformative impact, career and life. 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