Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.
In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibility Deliver consistent excellent inbound / outbound / digital services over the telephone or non-phone means to internal / external customers on corporate banking products in an effective, efficient and quality manner to achieve total customer satisfaction and KPIs.
Ability to understand customers' needs and provide appropriate solution and attention.
Provide advisory service / insight to cope with customer needs, if needed.
Solicit customers' feedback and identify problem trends for improvement actions.
To record, track and coordinate the resolution of all customer queries.
To adhere to professional standards of behavior & conduct in dealing with customers & fellow CSOs.
To cross-sell digital solutions to customers.
Work closely with Team Leader/ Team Head, product owners or business to identify the areas of improvement based on customer enquiries landscape.
Handle ad-hoc projects or customer issues analysis Requirement Degree or Polytechnic diploma holder (experience in Customer Service environment would be advantageous)Minimum 2 years track record of Corporate Banking customer servicing is a plus point.
Familiarity with Cash and Corporate Banking products in a financial institution A pleasant voice, positive telephone manner as well as attentive listening, writing and communication skills.
Good command of oral and written English, Cantonese and Mandarin Proficient in PC skills including Microsoft Office applications.
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
