About The Company KPay Group (KPay) is a leading fintech company dedicated to empowering businesses of all sizes with simple, smart, seamless and secure technology solutions.
Serving over 72,000 merchants across Australia, Hong Kong, Japan and Singapore, KPay is unleashing merchants' growth potential by building a one-stop platform for financial management, business operations and digital transformation.
KPay secures a record USD55 million in 2024, marking the largest series A fundraise globally in the payments sector of the year.
Job Duties: Provide specialist advice and guidance on chargeback processes Identify and investigate fraudulent chargeback claims Identify and address any issues with customer billing Manage customer queries relating to chargebacks Liaise with external stakeholders on chargeback matters Develop and maintain chargeback processes and procedures Research and investigate disputed credit card transactions Monitor and review chargeback disputes Ensure compliance with relevant payment card regulations Requirements: Bachelor's degree in Law, Risk Management, Business Administration, Finance, or related disciplines.3–5 years of experience in the payment industry is highly preferred.
Responsible, positive, self-motivated, and willing to learn, with a strong attention to detail and a proven ability to tackle challenges.
Proficient in written and spoken English and Chinese (Cantonese & Mandarin).
Candidates with more experience may be considered for the Senior Compliance Officer position.
We offer attractive remuneration package and excellent career development to the right candidate.
