Overview A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’n Flo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together. The Langham, Hong Kong Located at the most fashionable address of Tsim Sha Tsui, Hong Kong, you will be part of a dynamic team to drive for maximizing the long-term growth of the Hotel by increasing hotel's revenue and delivering high standards in guest experience in alignment with the culture and values of Langham Hospitality Group. Responsibilities Greet VIP, limousine arrival guests, Brilliant members and repeat guests with special recognition and service personally. Provide sophisticated personalized services by attending to special requests and exceeding guest expectations. Maintain knowledge of special programs and events in the hotel to recognize and respond to guest needs. Assist in handling guest complaints and referring them as necessary, and follow up on corrective action. Assist the Front Desk and Head of Guest Relations in maintaining overall guest satisfaction in the hotel lobby. Perform any other duties as required to meet hotel guests' expectations. Qualifications Holder of Higher Diploma in hospitality-related discipline; University graduate is preferred. Minimum 1 - 2 years of guest services experience; Front Desk experience is a plus. Pleasant, service-oriented and professional attitude. Sociable, mature and outgoing personality are required. Strong command of English, Cantonese and Mandarin (conversational and written); additional language would be an advantage. Fresh Graduate will also be considered.
