Services - Asia Onboarding Product Head HK/SG - Director
Job Introduction
Are you passionate about developing industry leading products and capabilities? Would you like the exposure of working with some of the biggest companies on the planet who move trillions of dollars around the globe? Do you thrive in the face of technical challenges? If so, read on…
Overview
Citi is one of the world’s leading global banks serving 90% of the Fortune 500 companies. Our global network spans 90+ markets serving clients in more than 160 countries and jurisdictions. We provide a broad range of financial services and products to our clients to help them meet their biggest opportunities and face the world’s toughest challenges.
The Asia Onboarding Product team is responsible for implementing our global digital strategy across the 15 presence Asia markets for client onboarding process across TTS business lines. The strategy includes the transformation of the operating and engagement model through delivery of self-service and digitized capabilities. We work in a cross functional model to facilitate a consistent experience across all markets, both in-region and globally. The role is also executing the regulatory compliance, covers all risks and controls of the Onboarding process. In an extremely regulated environment, the team is navigating the regulatory change management cycle, as well as focuses on continued strengthening of controls in the end-to-end process.
What Will You Do?
This role (based in Hong Kong or Singapore) will be focused on leading a cross-functional team of Product Managers delivering our cluster strategy for Onboarding. This includes but is not limited to Account Opening & Product Setup process, Account Maintenance process, Digital Onboarding and Digital Signer Management platform, Documentation Negotiations and overall monitoring of Client Satisfaction.
From an organisational perspective you will be responsible for leading your team's partnership across the clusters, with Onboarding Operations and Technology and liaising with other business lines, ensuring a cohesive and timely delivery of all aspects of the Global Onboarding strategy at any stage of the product lifecycle.
Your day-to-day responsibilities will include:
Senior program sponsor for geographic expansion of our digital capabilities including but not limited to, Self-Initiation, Digital Onboarding, Digital Signer Management, Product Onboarding;
Change Management lead for all countries in scope, ensuring client experience, compliance with local regulations and risk mitigation at any stage;
Acting as senior contact point for queries from countries and sub-clusters on all facets of Onboarding;
Providing key senior management input into various business governance forums and committees;
Acting as senior cluster approver on all Documentation Governance Steering Committee Meetings;
Risk & Controls owner for the onboarding process design and execution;
Acting as key client interaction point, for all commercialisation efforts across the Onboarding solutions and platforms, conducting client meetings, roadshows, client systems training and demos as needed;
Working with Sales and Banking partners on solutioning for non-standard client requests;
Who Are We Looking For?
We are looking for someone that will be laser focused on client experience and can drive the onboarding experience forward in terms of innovative thinking, defining industry leading features and capabilities both for our external customers and the internal stakeholders who help support our products. Here are a few of the key attributes we will be looking for as part of the recruitment process:
5+ years Product Management / Product Head experience preferably in a bank environment;
10+ years project/program management experience preferably in a bank;
Excellent communication skills – ability to alter communications approach depending on your audience - level of seniority, technical acumen, internal vs. external, etc.;
Comfortable to chair senior dialogue in high-pressured environment and manage risk escalation appropriately within the organisation;
Ability to work and drive cross functional groups of stakeholders, countries, global and regional teams;
Design thinking- Successfully translate client journeys into business requirements and technical discussions;
Ability to think through user problems, find solutions that eliminates manual touch points for our clients;
Thought leadership – the ability to form convincing, knowledge-rich opinions on your areas of expertise and articulate those ideas through white-papers, presentations and client interactions.
What’s in it For You?
You’ll get to lead a team of extremely talented Product Managers and lead a business line in the region, all while interacting with a great network of talented Senior partners across multiple functions (Product, Sales, Legal, Compliance, Risk and Operations) and geographies (15 presence markets).
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
