Key Responsibilities: Business Analysis & Solution Design - Conduct business impact analysis and gather requirements from stakeholders - Translate business needs into detailed functional/technical specifications - Evaluate and recommend system improvements or new technologies Project Management - Lead end-to-end project execution, including planning, resource allocation, and risk management - Monitor milestones, budgets, and deliverables using Agile, PMP, or other methodologies - Resolve roadblocks and ensure timely project completion Change Management - Develop training materials, user guides, and conduct briefing sessions - Facilitate smooth transitions for system/process changes - Provide post-implementation support and address user concerns Technical Leadership - Stay updated on trends (e.g., cloud platforms, Microservices, AI, data analytics) - Advise teams on best practices for case management, document management, and web-based solutions - Collaborate with developers on solutions using Java, Python, or Power BI (advantageous) - Build strong relationships with business units, IT teams, and vendors - Align projects with organizational IT strategy and roadmaps - Assist in vendor management, contracts, and procurement processes Requirements: -Bachelor's degree* in Information Systems, Computer Science, or related field - At least 5 years of experience in business systems analysis, IT project management, or similar roles - Proven track record in implementing *case management systems, cloud technologies, or data analytics platforms - Strong knowledge of: - Web/cloud-based solutions (e.g., Saa S, AWS/Azure) - Data visualization tools (Power BI, Tableau) - Document management systems and Microservices architecture - Familiarity with programming (Java/Python) and AI technologies is a plus - Excellent communication, presentation, and stakeholder management skills - Analytical mindset with problem-solving abilities - Proactive, adaptable, and able to work independently or in teams