Function: HV Services Requisition ID: 1032315 Our Company We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data. If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data. Job title: Full Time Storage Consultant Reporting to: Customer’s Storage Team Manager Work location: Customer’s office Job purpose: Reporting to the customer’s Storage Team Manager, this individual will provide production support and maintenance services for HV products. He/She will also provide advice on how to acquire technology solutions that are aligned with their business strategy and processes. He/She will work with different teams to support the storage services provided to their clients. He/She will be responsible for Transition and Transformation services, day to day support, troubleshooting, diagnosis, maintenance and service improvements. The Candidate is a team player, a motivator and a problem solver, able to analyse complex problems and form workable solutions. Responsibilities: Provide production support and maintenance services for Hitachi VSP 5x00, VSP G/F series, VSP, USPV, HNAS, HCP, Brocade SAN network directors & switches, Cisco MDS SAN directors & switches. Liaise and cooperate with vendors on SAN device firmware or microcode management. Work with customer on Technology Refresh, Data Migration, Server Relocation, Data Center Maintenance or Business Continuity Process validation. Support storage related performance monitoring, troubleshooting and tuning. Perform change and problem management in detail and follow company standards. Manage incident & change according to ITIL standard. Prepare quarterly performance reports for Hitachi storage systems and ad hoc performance reports when needed. Develop and implement program and/or script, task automation to enhance monitoring/reporting/troubleshooting/health check procedure. Performance review against users/SLA requirements and optimize system performance by establishing appropriate storage system and SAN network configuration changes. Profile:• At least 8 years’ experience within complex IT environments including storage management and provisioning.• Rich experience on block, file and object storage management, provisioning and replication operations. Familiar with Hitachi/Brocade/Cisco management products including but not limited to SN, HCS, Ops Center, SNM2, CCI, REST API, HDLM, BNA, SANnav, Cisco Nexus Dashboard Fabric Controller (NDFC).• Familiar with Windows, Linux, UNIX and VMware operating system.• Hitachi Vantara Certification for block, file and object storage is preferred.• Skills and experience on 3rd party products and solutions, such as Huawei, EMC, IBM AIX, Mainframe, Veritas Netbackup is preferred.• Programming and stats skill is an advantage – Perl/Python and R programming, anomaly detection with different statistical models. Performance classification using different approaches like KNN / i Forest/ One-class SVM.• Fluent Cantonese and English.• Bachelor degree is a must. In addition to the technical skills above, the successful candidate will have clear and concise written and oral communication skills, able to provide feedback in a positive and constructive manner and able to operate effectively in a demanding environment. Competencies:• Well Written and Oral English Skills.• Accountability for own and team actions.• Attention to detail – producing accurate and full work in accordance with requests.• Knowledge Sharing – helping to develop technical and process knowledge across the team.• Strong Customer Orientation. About us: We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.
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