Technical Manager (Finance industry project)Client Description: Leading telecom carrier and IT solutions company / Client: Finance Job Description: Candidates with less experience will be considered as Technical Specialist. Responsibilities: Lead a 7 x 24 operation team on network surveillance, tier 1 and tier 2 engineering support, on-going Move and Change of customer’s network equipment. Responsible for the IT service management processes and practices implementation and operations and continuous service improvement. Deliver technical consultancy as well as documentation on network capacity, performance and utilization report to customers. Regular review with equipment vendor on Hardware and Software vulnerability and bug and derive recommendation. Handle customer enquiry on performance of their circuits / networks / component issues. Develop and motivate sub-coordinates to uplift their performance through training, coaching, teamwork and organizing sectional activities. Ensure an effective Tier 2 Operation Support especially focusing on incident, problem and change management. Job Requirements: Degree / Higher Diploma holder in electronics, computer engineering or the equivalent, and 3 years’ experience in networking or system integration / support. Good knowledge in implementing networking solutions. Good understanding of the IT service management process is desirable. One or more of Certification of Cisco is preferred. Good interpersonal and presentation skills, and have a mature, dedicated and self-motivating attitude. Good customer services and able to work under pressure. Proficiency in spoken and written in both Chinese and English.
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Technical Manager (finance Industry Project)
Free
Technical Manager (finance Industry Project)
Hong Kong, Hong Kong,
Modified November 22, 2024
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