Technical Support Specialist - Hong Kong Hong Kong About Us Any Desk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, Any Desk builds a platform technology to reinvent the internet. Join us in shaping the future of software technology!What we are looking for: To support us on our mission, we are looking for a talented and highly ambitious Technical Support Specialist. In this role, you are responsible for providing fast and useful technical assistance on our remote access software. You must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. The goal is to create value for clients that will help preserve our reputation and drive our business forward. Provide technical support by phone, email, and live chat to Any Desk clients Develop best practices for recurring problems, together with your team Collaborate within and outside of your team to support broader business objectives Support our sales and business development team Contribute to knowledge management by creating technical articles and workarounds Advise the customer about our product with their business requirements in mind Ensure the satisfaction of our customers Basic Qualifications: Very strong ability to listen attentively, apply logic and reason, follow-through, can-do attitude, and exceptional communication skills both written and verbal Easy to work with1+ years experience in a customer contact-centered area Successfully completed studies or training in the IT field Basic knowledge of networks and expertise in at least one operating system (Windows, mac OS, Linux, Android, i OS)Distinct customer and service orientation and understanding of the customer point of view Fluent in English and Korean with strong communication skills; any additional languages (Cantonese, Japanese, Thai, and German) are a plus Preferred Skills and Experience: Understanding or experience with REST API is a big plus Resilient and flexible Positive problem-solving attitude and a hands-on mentality You are friendly, well-structured, and analytical. You don't just want to see our customers happy; you want to make them successful!We also give career starters and jumpers a chance What we offer: Ambitious and self-driven culture Generous leave entitlements Personal and professional development focus and room for creative ideas Fun place to work where everyone is valued Free drinks and snacks Are you ready for exciting tasks in an agile work environment with a both professional and collegial atmosphere? Apply now! Your contact person is Kristy Cheng, Admin and HR Manager. Any Desk is an equal opportunities employer. We want to give our employees room to grow, create a fun atmosphere to work in, and offer you the opportunity to produce the most creative, most daring, most exceptional results of your career. That’s exactly why we’re looking for people who enrich us. We do not care about age, gender, sexual orientation, disability, civil status, religion, or ethnicity. We consider all equal and provide equal opportunity to all.
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