Career Opportunities: Assistant Information Technology Manager (166018) Requisition ID 166018 - Posted 20/07/2023 - Hong Kong SAR - Kowloon Shangri-La, Hong Kong - Information Technology - Permanent Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including Kowloon Shangri-La, Island Shangri-La, Kerry Hotel Hong Kong, JEN Hong Kong by Shangri-La, and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest’s needs.As an employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group. We are looking for an Assistant Information Technology Manager based at Kowloon Shangri-La, Hong Kong!As an Assistant Information Technology Manager, we rely on you to:Assist I.T. Manager in maintaining computer hardware peripherals and application software, including interfaces, for the continuous and trouble free hotel’s computer system operationMonitor hotel network and guest network infrastructure and to ensure data integrity and systems stabilityStudy and evaluate new products, software packages and various system patches and propose implementation schedule to I.T. ManagerConduct operation training to users on efficient utilization of application systems and provide technical training to I.T. butlers for guest internet supportControl system security, maintain accurate users accounts and access rights update, review system backup process and schedule disaster recovery drillCarry out any other reasonable duties and responsibilities as assigned by I.T. ManagerWe are looking for someone who has:Degree holder in Computing, Information Technology, or related disciplinesAt least 5 years of diverse experience on infrastructure projects, system application and share service support, experience in hospitality industry is an advantageProven track record in leading an I.T. Share Service (IT Service Center) team for supporting the operationsGood knowledge and hands-on experience in networking / server projectsEffective negotiation and vendor management skills with excellent organizational and time management skillsHolder of Microsoft certification or ITIL would be definitely an advantageGood command of written and spoken English and Chinese
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