Associate - Systems Engineer (IT Service Support) - Global Technology Solutions - HK2 days ago Be among the first 25 applicants Responsibilities: Provide customer and IT support services including daily IT operations for deskside and application support. Incident handling, problem troubleshooting, and escalation to upper tier. Collaborate with the team to develop, enhance, and maintain internal applications. Develop technical documents and handbooks to accurately represent application design and code. Keen to learn more about new technology - To study IT product portfolio and maintain a professional level of technical know-how. Participate in ad hoc projects as assigned. Requirements: Higher Diploma or above in Computer related disciplines. Basic technical skills and experience of applications (e.g. Windows OS, O365) and hardware PC/smart device support. At least 1 year of hands-on experience in application development (e.g. Share Point) will be an advantage. Good team player with interpersonal and communication skills. Strong sense of responsibility and eagerness to learn. Excellent understanding of customer service and strong sense of customer focus. Good command of written and spoken English, Cantonese, and Mandarin. Seniority level: Associate Employment type: Full-time Job function: Information Technology and Engineering Industries: Professional Services, Business Consulting and Services, and IT Services and IT Consulting
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