Founded in 1985, Electronic Business Solutions Limited (EBS), is a leading IT company dedicated to provide integrated, tailored and comprehensive IT services and solutions to various clients, notably from the Government, education institutions and business sectors etc.
We are navigating a rapid expansion, and seeking for all-rounded, enthusiastic and skillful talents, to join us as the Field Support Engineer.
Benefit Highlights:5-day work week; days annual leave entitlement; Birthday leave; Competitive Remuneration Package; Comprehensive medical insurance plan; Fruitful journey in IT industry with great career exposure; Work-life balance; Stable, positive and supportive working environment.
Job Description We are seeking a highly skilled and motivated Field Support Engineer to work with a team of 3 field support engineers.
The ideal candidate will have a strong technical background in troubleshooting and resolving both hardware and software issues related to PCs, printers, and other IT equipment.
With 1 to 3 years of hands-on experience, the Engineer will deliver exceptional on-site technical support to our clients while maintaining high standards of service quality and efficiency.
Key Responsibilities1.
Technical Support:- Diagnose and resolve hardware and software issues for PCs, printers, and related peripherals.- Install, configure, and maintain IT equipment and software applications.- Provide on-site and remote support to clients as needed.2.
Client Relationship Management:- Act as the primary point of contact for escalated technical issues.- Ensure client satisfaction by delivering prompt and effective solutions.- Build and maintain strong relationships with clients through clear communication and professionalism.3.
Operational Efficiency:- Develop and implement best practices for field support operations.- Monitor team performance metrics and ensure adherence to service level agreements (SLAs).- Maintain accurate records of service requests, resolutions, and inventory.
Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field.1-3 years of experience in IT support, with a focus on hardware and software troubleshooting.
Proven experience in managing or supervising a technical team.
Strong knowledge of PC and printer hardware, operating systems, and software applications.
Excellent problem-solving skills and the ability to work under pressure.
Outstanding communication and interpersonal skills.
Willingness to travel to client sites as needed.
Preferred Skills Certifications such as Comp TIA A+, Microsoft Certified Professional (MCP), or equivalent.
Experience with network troubleshooting and basic IT infrastructure.
