Day One Central & Western District, Hong Kong SARInformation Technology Support Engineer Day One is a global leader in the development and operation of high-performance data centers, and one of the fastest-growing companies in the industry, with a strong presence across Asia and Europe. As we continue our exciting expansion into new international markets, we are seeking talented individuals who are passionate about joining us on this growth journey. This is an excellent opportunity to become a key member of our dynamic team and play an integral role in our rapid expansion!Responsibilities: Fixing hardware, software, and networking issues. Responding to general IT requests. Ensuring security software is kept up to date. Maintaining an updated inventory of software, hardware, and resources. Able to work independently and in a team environment. Performing any other IT related duties assigned. Performing after hour on-call work when necessary. Support remote users problem from Branches where necessary. Prepare log tickets on any users request attended and close the ticket upon issue resolved. Prepare a resolution after each log tickets has been done. Documenting case studies and relevant IT processes and procedures and adding to the knowledge base of the organization. Regular system inspections, equipment inspections, and service inspections. Requirements: Candidate must possess at least a Diploma in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent. Basic understanding of Networks (TCP/IP, WAN, LAN, ADSL, VPN). Knowledge of Active Directory, Group Policy, DNS, DHCP etc. Experience with Microsoft Office applications. Experience with Windows desktop and server operating systems. At least 3 year(s) of working experience in a Windows support / helpdesk role. Good communication skills in English, Malay, Chinese language for both spoken and written. Ability to troubleshoot complex software and hardware issues. Willing to travel. Seniority level Entry level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting
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