Job Highlights

Certified Service Now system administrator (CSA)

Experience with configuring Service Now CMDB

Leadership Experience

**Job Description**:
OVERVIEW

Our client, A global Data Centers solutions company with headquarter in North America, they are committed to being a workplace of inclusion, equity, respect and acceptance. Their Data Centers powers, cools, protects and connects the technology of the world?s well-known hyperscalers, cloud providers and large enterprises.
They are looking for an ambitious, detail-oriented, hands-on IT Support Manager to provide comprehensive operational support of the Service Now platform used to provide ITIL based Service Management programs.

JOB RESPONSIBILITIES

You will be responsible for design, development, and implementation of new Service Now capabilities including, but not limited to, workflow administration, new capabilities set up, reporting, data import/exports, and the implementation and maintenance of integration with other systems.
Performs day to day administration of the Service Now platform, including making approved changes to process and workflows, troubleshooting incidents and fulfilling support requests, and ensuring the overall health of the Service Now platform.
Manages and drives resolution of support tickets with Service Now through the Service Now support portal.
Provides project support for the implementation of new capabilities both through the activation of new functions within an existing product, and the implementation of new products or internal enhancements.
Responsible to Validate/Test the functionalities during/or after completion of development.
Ensures the use of Best Practices related to Configurations or Customizations.
Experience with Service Now forms, fields, views, lists.
Strong reporting, dashboard generation, workflow and integrations experience required.

JOB REQUIREMENTS

Bachelor's degree in Computer Science, Information Systems, or a related field
Certified Service Now system administrator (CSA).
Additional Certification as an Application Developer (CAD) or Implementation Specialist (CIS) is highly desired.
Experience with writing, testing, and debugging Service Now scripting including client scripting, UI Policies, business rules, and flow designer scripting.
Experience working in an IT organization that operates using agile methodology (sprints, retrospectives, development and grooming of backlog etc.)
Experience as a CMDB Administrator is also highly desirable.
Experience working with external partners for both projects and managed services.
Bonus skills and experience
ITIL Foundations Certification (v4 or higher).
CSM and ITSM implementation experience.
Experience with configuring Service Now CMDB.
Integration experience (SOAP, REST, and JSON as well as JDBC and file imports)
Service Now Developer Certifications are strongly preferred.

Additional Information

Job Type
Permanent

Company Website
(url removed)

Job Functions
Information Technology (IT), Support

Company Overview

Founded in London in 1975, JAC Recruitment?s network now spans across 11 countries worldwide such as China, Hong Kong SAR, Singapore, Malaysia, Indonesia, Thailand, Korea, Vietnam,
India, UK, Germany and Japan. With more than 1200 professional consultants globally, we specialize in placing high-caliber professionals with major multinational companies throughout Asia and beyond.

As recruitment experts in our industries of operation, we offer 360º consulting for companies and job-seekers seeking new opportunities for development. To take the first step towards
finding that perfect connection for you, pls contact us now!

JAC Recruitment Hong Kong Ltd. Company No. 66337.

Additional Company Information

Industry
Human Resources Management/Consultancy