Senior System Analyst (service Platforms)

Hong Kong, Hong Kong
Last update 2024-06-16
Expires 2024-07-16
ID #2177192775
Senior System Analyst (service Platforms)
Hong Kong, Hong Kong,
Modified June 1, 2024


A leading educational institution is looking for a Senior System Analyst.

The SA will be an in-house IT expert responsible for ensuring the smooth operation of digital systems and solutions, supporting the organization, and driving continuous improvement along the digital transformation journey.

Responsibilities Ensure smooth operation of systems through issue resolution, documentation, and training Maintain system and data integrity by managing user access, changes, and errors Contribute to efficient processes by identifying and implementing system improvements Provide level-2 support, troubleshoot issues, and liaise with stakeholders Serve as technical lead on projects, reviewing vendors and collaborating on integrations Build partnerships and teamwork with internal and external stakeholders Support vendor management, project management, and continuous improvement initiatives Undertake other IT projects and assignments as directed Requirements 5+ years of IT experience, with 3+ years implementing systems and integrations Bachelor's degree in IT, computer science, or a related field Prior experience with CRM tools, Saa S, and cloud technologies Experience leading technical teams and managing vendors Proficiency in programming languages like Java, PHP, HTML, CSS, Java Script, etc.

Relevant certifications in Service Now, CRM, or cloud technologies Strong negotiation, analytical, and problem-solving skills Excellent communication skills in Cantonese, Mandarin, and English

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Senior system analyst (service platforms)

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