We are seeking a user-oriented Field Desktop Support Engineer with excellent communication skills and a pleasant personality to provide on-site technical support at our client's location. This role demands a strong technical aptitude, exceptional problem-solving abilities, and a commitment to delivering outstanding customer service. Key Responsibilities: Deliver exceptional on-site technical support: Provide timely and effective assistance to end-users, ensuring minimal downtime and maximum productivity. Build strong client relationships: Foster trust and loyalty by delivering outstanding customer service, actively listening to client needs, and exceeding expectations. Troubleshoot and resolve technical issues: Diagnose and resolve complex IT problems efficiently, minimizing disruptions to business operations. Collaborate effectively: Work closely with cross-functional teams to implement IT solutions, gather requirements, and share technical expertise. Ensure system uptime and performance: Proactively monitor system health, perform regular maintenance, and implement necessary upgrades. Stay current with technology: Continuously expand technical knowledge and skills to stay updated with industry trends and best practices. What We're Looking For: Proven customer service excellence: Demonstrated ability to build strong relationships and exceed customer expectations. Strong technical foundation: Bachelor's degree in Computer Science, Information Technology, or a related field. Hands-on experience: Minimum of 3-5 years of providing on-site technical support in a fast-paced environment. Advanced technical skills: Expertise in Windows 10/11, Office 365, Windows Server, Active Directory, DNS, DHCP, GPO, networking (Checkpoint firewall, HP switches), VDI, Azure, and MDM. Relevant certifications (MCP/MCITP, MCTS/MCDST, MCSA/MCSE) preferred. Problem-solving acumen: Ability to analyze complex issues, develop effective solutions, and implement them efficiently. Collaborative team player: Proven ability to work effectively with colleagues and clients to achieve shared goals. Excellent communication skills: Clear and concise communication both verbally and written in English. Continuous improvement mindset: Passionate about staying up-to-date with industry trends and acquiring new skills. About systems Gosystems Go is an established and respected IT Consulting, IT Services and IT Project Management company headquartered in Tokyo. Founded in 1998, it is recognized for consistent high quality IT solutions combining local awareness with the ability to communicate with IT HQ abroad and implement global IT standards in a local context. We mainly work with multi-national companies as their preferred technology and IT project management partner to help them establish and/or expand their business operations across the Asia Pacific region. In addition to the Tokyo headquarter, we have offices in Osaka, Hong Kong, Singapore, Shanghai, Beijing, Taipei, Delhi, and Sydney, and delivery capabilities in other key Asia cities such as Seoul, Kuala Lumpur, Hyderabad, Macau, Bangkok, and Melbourne. Whilst your role will be based in one location, your client base will reach across the entire Asia Pacific region. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting
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