Business Function
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibility
Ensure activities of the section (such as processing of CHATS, TT, fund transfer and related activities) are completed as per established procedures, policies and guidelines, within specified standards of quality, agreed service level and industry cut-off time
Review, recommend and develop action plan for streamlining operational procedures, increasing productivity, enhancing operational control, achieving resource utilization (for surge of volume) by means of DBS Management System continuously
Act as a main contact point of the section to effectively communicate with internal partners, customers, service providers on relevant matters and inquiries
Keep abreast of business development, market practices, laws & guidelines and share with section members
Support any initiatives, new services and perform coordinator role as designated (e.g. Service Delivery Manager)
Lead, coach and develop the members to achieve the section’s goals and to complete their responsibilities
Promote and encourage open and good communication amongst all levels of members
Comply with UDMA Policy requirement as well as UDMA governance process, control and support tasks, if required
Adhere, provide guidance and ensure section members comply with the rules, guidelines and regulatory requirement of the Bank, HKMA, MAS, etc pertaining to the operations.
Escalate exceptional / outstanding / suspicious transactions to unit manager and other relevant parties for necessary action per the Incident Management Policy
Requirement
Degree holder.
Minimum 8 years’ experience in banking operations, branch operations or relevant experience.
Good leadership and management capabilities.
Good communication and inter-personal skills.
Ability to guide subordinates and build-up effective teamwork within the department.
Able to co-operate in a harmonious and productive manner with superiors.
May require to work in public holidays
Excellent in both English and Chinese.
Knowledge in MS Office.
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Location
Two Harbour Square
Job
Operations
Schedule
Regular
Employee Status
Full time
